The Power of PFAs: Patient Voices Can Drive Change
Maia Hendrickson, BAN, RN, CPXP | Sr. Consumer Experience and Strategy Advisor, Allina Health
Caroline Stacey | Founder and CEO, Caroline Stacey and Co. University of Wisconsin Health
Claude Gilmore, MSSW, MHSA | Patient Family Advisor, University of Wisconsin Hospitals and Clinics
Nicholas Kuehnel, MD | Medical Director, Pediatric Emergency Medicine, University of Wisconsin, BerbeeWalsh Department of Emergency Medicine
Jessica Newman MSN, RN | Emergency Department Nurse Manager, UW Health- University Hospital Madison, WI
Join us for this inspiring webinar where we have the opportunity to hear from two healthcare organizations that embraced change due to a strong patient voice. Allina Health in Minnesota was struggling with how to handle COVID-19 visitor restrictions and one Patient and Family Advisor used her patient perspective to co-design an entire program that transformed that issue. When the University of Wisconsin needed guidance regarding addressing health inequity, they were able to find leadership in their Patient and Family Advisor. If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.
Related content
-
Patient Family & Community EngagementPX Chat on PFA/PFACS: New/Getting Started (April 19, 2024)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around new and getting started with PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges,
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementThe Importance of Emotional Intelligence in Patient Relations (Part 1)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more -
Patient Family & Community EngagementThe journey from provider to patient: Lessons learned
The lens through which one experiences a health crisis is influenced by their personal beliefs and experiences as well as by their professional training and circumstances. Parotid (salivary) gland tumors are rare. Having more than one parotid tumor is rarer still. My experience as a clinician and researcher who was diagnosed with two parotid gland
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events