Webinar
Showing 561–576 of 578 results
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Staff & Provider Engagement
When Grief Speaks: Peer-Led Care for Healthcare Workers
Published February 24, 2026
In healthcare, grief is not an exception – it is part of the work. Yet the emotional load often remains unspoken, shaping how caregivers show up for patients, families, and one another. This webinar explores peer grief support as a meaningful, practical way to strengthen well-being, connection, and compassionate care. Using the RIVER framework and
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Staff & Provider Engagement
When Patient Engagement Competes with Safety
Published August 22, 2017
Look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.
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Environment & Hospitality | Innovation & Technology | Policy & Measurement
When the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Published November 16, 2021
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
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Infrastructure & Governance
When Volunteer Services Meet the Auxiliary
Published January 1, 2010
Evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments.
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Environment & Hospitality | Patient Family & Community Engagement
Where are my things? An Introduction & Application Tutorial
Published March 28, 2024
Complimentary – Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization
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Environment & Hospitality
Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care
Published March 24, 2026
For patients and families, getting lost in a hospital can feel overwhelming and it often shapes their perception of care before a single clinical interaction occurs. Wayfinding is more than signage; it’s a human-centered experience that affects safety, efficiency, and trust. Join this webinar to discover how thoughtful, patient-centered wayfinding can transform the hospital experience.
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Culture & Leadership
Why and How to Recruit Millennials and Gen Zs
Published January 1, 2010
Explore the importance of succession planning, how to effectively recruit a younger generation of volunteers and how to retain a generation that 60% of its 22-32 year olds have said to have changed jobs between 1-4 times in the last five years.
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Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return
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Culture & Leadership
Why Patient Experience Matters Now More than Ever: A Call to Action
Published January 10, 2017
Hear a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
Published March 26, 2024
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Staff & Provider Engagement
Words That Transform the Patient Experience
Published February 26, 2015
Identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering.
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Staff & Provider Engagement
Work Like You Own It! Six Habits of Service Superstars
Published June 7, 2014
Review the mindset, skills, work habits and approach to service that world-class employees have.
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Innovation & Technology
XIC Marks the Start
Published March 6, 2018
Learn how one organization harnessed the power of XIC, creating a definitive process for vendors and a stage for the best and brightest ideas within their network to deliver on strategy and vision to humanize the health care experience.
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Culture & Leadership
You Cannot Manage Perceptions in the Same Way You Manage Outcomes
Published December 4, 2012
Fred Lee, author of the best-selling healthcare book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, explores why outcomes are left-brain and perceptions are right-brain, and how it takes a different skill set to manage each.
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Culture & Leadership
You Have Just Been Named Chief Patient Experience Officer: What’s Next?
Published March 2, 2021
Learn about developing a strategy, creating an impactful team, building relationships with key players, and linkages to PFAC’s and frontline staff.
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Culture & Leadership | Patient Family & Community Engagement
You Make a Difference (What Matters to You?)
Published July 14, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to
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