The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce
Published March 7, 2023
Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to increase the diversity of your volunteer workforce and ensure that volunteers feel welcomed and have a sense of belongingness in both your programs and the organization.
Andrea Kennedy-Tull, MSBM, CPXP | Director, Patient Experience & Operations, Harris Health System
Dana Litwin, CVA | President, Dana Litwin Consulting, LLC
Karina Vargas, Solutions Architect, VSys One
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
From Asking to Action: Bringing What Matters to You to Life
Published September 27, 2026
In this episode of the What Matters To You (WMTY) podcast series, Jen Rogers and Karen Turner from the WMTY Convening Team share their experiences with Kiia Lappalainen about how they have turned “What matters to you?” from a simple question into meaningful action across healthcare organizations. The duo shares how listening to patients, families,
Learn more -
Culture & Leadership
Building a Culture of Trust: Engaging Teams with Targeted Tactics for Meaningful Improvement in Patient Experience
Published August 6, 2026
Rising financial pressures and the need to revitalize culture prompted a renewed emphasis on patient experience at Billings Clinic. This case study describes the impact of redefining patient experience as a measure of trust and a set of care processes. It presents an alternative to the more traditional view of patient experience as an outcome
Learn more -
Patient Family & Community Engagement
Racial Concordance and the Assumption of Trust: Why Engagement Is Often Mistaken for Partnership in the Care of Black Men
Published August 6, 2026
Race concordance between patients and clinicians is frequently promoted as a strategy to improve trust and engagement for Black men in healthcare. Evidence suggests that encounters with Black male clinicians often increase patient comfort and observable engagement; however, engagement alone does not necessarily reflect trust. Drawing on professional experience as a nurse and researcher working
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce
$49.00
ACCESS NOW