Webinar
Showing 481–496 of 578 results
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Patient Family & Community Engagement | Quality & Clinical Excellence
The Power of Storytelling
Published January 20, 2022
Telling the story of one patient’s experience of care can memorably illustrate improvements or problems in a care pathway.
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Staff & Provider Engagement
The Privilege of Being Busy: Balancing Productivity and Patient Experience
Published November 29, 2016
Identify specific techniques even the “busiest” clinicians can use to connect with patients and improve patient satisfaction performance.
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Policy & Measurement
The PXMA Tool: Assessing the Maturity of Your Patient Experience Program
Published August 1, 2017
Hear about Mayo Clinic’s Patient Experience Maturity Assessment tool (PXMA), a useful, simple tool for health care organizations to easily and objectively assess their service program and culture against Mayo Clinic’s Patient Experience program.
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Patient Family & Community Engagement | Staff & Provider Engagement
The Relationship Between Nurse Satisfaction and Patient Experience
Published October 19, 2021
What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
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Patient Family & Community Engagement
The Return on Value When Focusing on Your Patients’ Mind & Emotions
Published January 31, 2017
Learn how a redesign of direct and individualized patient engagement has become healthcare’s new baseline and provides for return on value as associated to the affects on stress, anxiety, pain, mood, and outlook on recovery.
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Infrastructure & Governance
The Revenue Cycle: An Essential Component in Improving Patient Experience
Published May 6, 2011
This webinar considers the impact and outcomes resulting from the patient’s experience with a healthcare system’s revenue cycle.
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Culture & Leadership
The SPIRIT Approach
Published November 4, 2014
Baystate’s strategy- The SPIRIT Approach- which was designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.
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Infrastructure & Governance
The State of Patient Experience 2017
Published August 8, 2017
Explore what was learned from the almost 1,700 respondents representing 26 countries across six continents and share the challenges and opportunities in addressing patient experience.
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Infrastructure & Governance
The State of Patient Experience 2019: Looking to the Future of Human Experience
Published September 10, 2019
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & Governance
The State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Published June 10, 2021
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
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Infrastructure & Governance
The State of Patient Resident and Family Experience
Published April 25, 2015
Uncover and track significant trends from the 2015 State of PX benchmarking study.
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Environment & Hospitality | Patient Family & Community Engagement
The Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
Published October 5, 2023
Complimentary – It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed
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Culture & Leadership | Staff & Provider Engagement
The Travel Nurse Experience and its Impact on the Patient Experience
Published January 10, 2023
Ellen Franz, RN, MSN, CPXP, FHX | Director of Patient Experience, Lutheran Hospital of Indiana This webinar will stress the importance of creating a positive, welcoming experience for travel nurses, and their inclusion into a hospital’s culture, to provide a consistent, optimal patient experience. Learning Objectives • Discuss the reasons for travel staff to be
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Published October 26, 2023
Complimentary – Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact
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Quality & Clinical Excellence
The Triad of High-Quality Care
Published August 25, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Essential Hospitals operate at the intersection of complexity, community trust, and equity making the definition of high-quality care both more challenging and more critical. Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but
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Patient Family & Community Engagement
The Truth about Frogs: A Real Story of the Power of Patient & Family Engagement
Published November 17, 2015
Learn how to operationalize the ETeam® tool to empower patients and hold their healthcare provider accountable and responsible for assessing, treating and diagnosing the patient’s medical condition(s).
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