Webinar
Showing 449–464 of 572 results
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Environment & Hospitality
The Empathic Concierge: Why Personal Connections Matter
Published July 25, 2017
Understand why making personal connections, communicating with empathy and showing compassion for every patient and family is top priority, and why anticipating the needs of a patient or family member and making a patient’s day are daily goals.
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Policy & Measurement
The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
Published November 7, 2024
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are
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Culture & Leadership
The Follow Through: Transforming Health Care
Published February 20, 2018
Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
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Culture & Leadership
The Four Cornerstones of an Exceptional Patient Experience
Published November 17, 2010
As hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience.
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Innovation & Technology | Patient Family & Community Engagement
The Future of Healthcare Is Mobile: Get Insights from Research
Published October 6, 2022
Learn about the role of mobile patient engagement, including other learnings from the survey like the most used and desired mobile features and the biggest challenges organizations face when launching digital solutions.
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Innovation & Technology | Patient Family & Community Engagement
The Future of Patient Experience: Creating a Predictive Algorithm
Published December 2, 2021
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time.
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Culture & Leadership | Staff & Provider Engagement
The Great Invitation: An Inspired Imperative to Uncover the Magnificence within Healthcare
Published March 15, 2022
Through a coaching mindset and a framework that holds up the mirror to magnificence, you will learn how to increase engagement, connect to meaningfulness and elevate the wellBEING of your staff.
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Culture & Leadership
The Growing Role of Experience Leader
Published September 24, 2019
Explore the origins of the experience leader role and the trends grounded in research to see how the role has evolved with the growth of the experience movement.
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Environment & Hospitality
The Hospital Noise Project: Lessons on Addressing Noise
Published January 19, 2012
The Hospital Noise Project studied noise reduction efforts in 241 U.S. hospitals. Leaders described their approach, reported their level of success and reviewed the results they achieved.
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Environment & Hospitality | Innovation & Technology
The Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Published August 15, 2024
Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients,
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Culture & Leadership | Infrastructure & Governance
The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Published March 9, 2023
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
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Environment & Hospitality | Quality & Clinical Excellence
The Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare
Published July 30, 2024
Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress. The adverse childhood experiences that may occur not only impact the pediatric healthcare experience but coping with healthcare experiences well into adulthood. This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient
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The Impact of Health Literacy on the Patient Experience
Published May 10, 2016
What is health literacy, who is affected, and how it is interwoven into multiple aspects of the patient experience?
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Environment & Hospitality
The Impact of Hospital Hospitality Lodging on the Patient and Family Experience
Published July 28, 2015
Learn how hospitality houses impact overall stress, health, finances, nutrition, sleep, spiritual concerns, and the myriad of other needs of patients and their caregivers / loved-ones.
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 1)
Published May 7, 2024
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
Published May 21, 2024
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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