Webinar
Showing 545–560 of 572 results
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Patient Family & Community Engagement | Staff & Provider Engagement
What Does Excellent Look Like?
Published July 15, 2025
This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence”
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Culture & Leadership
What Every CEO Needs to Know about Leading the Patient Experience
Published April 11, 2017
Have you ever wished your CEO understood the challenges in achieving a consistent patient experience?
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Patient Family & Community Engagement | Quality & Clinical Excellence
What Healthcare Providers Need to Know About Newcomer Health Equity
Published January 21, 2025
Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each
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Policy & Measurement
What is Standard Deviation and Why Should I Care?
Published March 11, 2014
Understanding core concepts that are the foundation of statistics that will provide useful insight into analyzing data, prioritizing goals and recognizing progress in performance improvement efforts.
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Infrastructure & Governance
What Patient Experience Can Learn from Child Life Professionals
Published March 29, 2018
Explore key ideas on what patient experience can learn from child life, including the powerful stories of families impacted by these efforts and providing recommendations for action in how to apply these ideas in strengthening patient experience efforts overall.
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What Patient Experience Can Learn from the Radiology Experience
Published June 12, 2018
By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.
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Patient Family & Community Engagement
What Patients Fear and Why We Have to Know
Published August 16, 2011
This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question.
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Innovation & Technology
What the Latest Data Tells Us about Engaging Patients through Text
Published December 3, 2020
Hear a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.
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Patient Family & Community Engagement
What’s Up Doc? Positively Impacting Communication with Doctors
Published January 24, 2012
Understand the use and benefits of Patient Advisory Councils (PACs) along with key principles for success in starting a new PAC.
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Innovation & Technology | Patient Family & Community Engagement
What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
Published July 23, 2024
Complimentary – When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders
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Staff & Provider Engagement
When Grief Speaks: Peer-Led Care for Healthcare Workers
Published February 24, 2026
In healthcare, grief is not an exception – it is part of the work. Yet the emotional load often remains unspoken, shaping how caregivers show up for patients, families, and one another. This webinar explores peer grief support as a meaningful, practical way to strengthen well-being, connection, and compassionate care. Using the RIVER framework and
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Staff & Provider Engagement
When Patient Engagement Competes with Safety
Published August 22, 2017
Look at the impact of effectively managing these disruptive behaviors in both the inpatient and outpatient setting.
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Environment & Hospitality | Innovation & Technology | Policy & Measurement
When the Patient is Always Right: Using Surveys for Service Recovery and PX Improvements
Published November 16, 2021
Learn why Lehigh Valley clinical, dietary, and environmental services teams all got on board with the patient survey project, what lessons the teams learned along the way, and how patient surveys fit into the organization’s priorities.
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Infrastructure & Governance
When Volunteer Services Meet the Auxiliary
Published January 1, 2010
Evaluate current conditions of volunteer service and auxiliary, recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Departments.
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Environment & Hospitality | Patient Family & Community Engagement
Where are my things? An Introduction & Application Tutorial
Published March 28, 2024
Complimentary – Does your organization struggle with managing patient belongings? If so, join us for “Where are my things?”, an introduction to our latest publication highlighting best practices for safeguarding patient valuables and essential items in hospitals. This tutorial will provide you with a collection of tips and proven methods to apply in your organization
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Environment & Hospitality
Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care
Published March 24, 2026
For patients and families, getting lost in a hospital can feel overwhelming and it often shapes their perception of care before a single clinical interaction occurs. Wayfinding is more than signage; it’s a human-centered experience that affects safety, efficiency, and trust. Join this webinar to discover how thoughtful, patient-centered wayfinding can transform the hospital experience.
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