Webinar
Showing 433–448 of 572 results
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Culture & Leadership | Patient Family & Community Engagement
Survivor Support Programs Strengthen Patient Experience
Published March 19, 2024
In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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Infrastructure & Governance
Sustaining Your Patient Experience Efforts in the Ambulatory Care Setting
Published March 10, 2016
Hear how Allina sustained their efforts and 3 years later, continued to improve in spite of organizational change.
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Culture & Leadership | Innovation & Technology
Systemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Published November 1, 2022
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
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Culture & Leadership
Take a Seat! Effective Communication Strategy to Improve Patient Experience
Published April 20, 2023
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience
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Culture & Leadership
Taking a Seat at the Table – Five Ways Patient Experience Champions Can Increase Their Influence and Gain Support
Published February 17, 2015
Gain greater influence in driving patient experience as a core strategy with priority, legitimate resources and significance.
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Staff & Provider Engagement
Tea for the Soul: A Creative Program for Increasing Staff Resilience
Published April 30, 2019
This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.
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Patient Family & Community Engagement
Techniques to Improve your Volunteer HPC Program or Any Volunteer Program
Published January 1, 2010
Identify best practices to support a HPC volunteer program or any volunteer program.
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Quality & Clinical Excellence
Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue
Published February 17, 2026
“Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about new medications, focusing on the name, purpose, and potential side effects. By integrating these discussions into daily workflows, the initiative strengthens patient understanding and drives a culture of quality and safety. This webinar highlights practical tools including the “Tell Me 3”
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Published June 3, 2025
Complimentary – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work,
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Culture & Leadership | Staff & Provider Engagement
The “Why” Behind Empowering Leaders and Staff
Published June 20, 2023
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of the
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Staff & Provider Engagement
The 1-2 Punch: Recognition & Engagement
Published August 6, 2019
Service Week celebration is a highly coveted program designed to bolster engagement and recognize teammates and providers who strive for excellence consistently.
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Culture & Leadership
The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Published January 14, 2020
Learn how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective.
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Environment & Hospitality
The Critical Role of Spirituality in Patient Experience
Published January 19, 2016
Explore the emerging focus of spiritual care and chaplaincy in patient experience excellence and provide a core set of central themes and concepts for organizations to consider regarding spiritual care.
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Innovation & Technology
The Cybercrime Industry – How Serious Is It?
Published January 1, 2010
Consider how vulnerable are you are as a business or individual, what can they do to protect yourself, family, and business and when is Cybersecurity work done.
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Patient Family & Community Engagement
The Digital Sherpa Program: Enriching the Patient Experience and Encouraging Self-Advocacy
Published October 28, 2020
Learn about a program to help patients better utilize the plethora of digital tools and resources available to them and their care partners throughout treatment beyond.
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Environment & Hospitality
The Dirt on Hospital Cleanliness
Published May 13, 2014
Learn how WellSpan Health used a system-wide, structured approach to improve cleanliness while also honoring the daily operational realities of each individual hospital.
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