The Impact of Health Literacy on the Patient Experience

Jan Scotton, RN, BS, Senior Patient Experience Consultant, Corporate Health Literacy Consultant, Carolinas HealthCare System, Charlotte, NC

This webinar will discuss what health literacy is, who is affected, and how it is interwoven into multiple aspects of the patient experience. This includes reducing readmissions, reducing med errors after discharge, and improving patient satisfaction scores. A brief discussion will be held concerning ways to involve the healthcare organization in health literacy. Define health literacy Identify 3 ways to use health literacy techniques to reduce readmissions in their organization Describe how health literacy can be used to reduce at home medication errors List at least 2 attributes of a health literate organization