The Journey to Improving the Patient Experience
![](https://theberylinstitute.org/wp-content/uploads/2014/09/Journey-to-Improving-PX.webp)
Sharon Cross, Patient/Family Experience Advisor Program Manager, Ohio State University Wexner Medical Center
One area often overlooked in patient experience improvement throughout a hospital system is the patients and families themselves. While there are several patient satisfaction surveying systems available today, Ohio State University Wexner Medical Center chose to supplement these with real-time discussions with current/previous patients and family members. The Patient/Family Experience Advisor Program is a volunteer role that encourages active patient engagement at the organizational level. Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor. Presenters will also share how to create an organized central process of recruiting potential candidates, volunteer credentialing, advisor training and management of patient engagement.
Related content
-
Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
Learn more -
Environment & Hospitality | Patient Family & Community Engagement
Reimagining the Non-Clinical Patient and Family Environment
So much of healthcare journeys focus on precise treatment protocol to address a medical issue, and clinical experiences are oftentimes the only area of interest. But what happens when you prioritize non-clinical experiences within a hospital setting? This is what St. Jude Children’s Research Hospital set out to do when developing Family Commons, a new
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
Learn more