The Missing Ingredient: Effective Internal Communications
Lynne Cunningham, National Speaker and Coach, Studer Group
In this presentation learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS. What is measured can be improved, and what leaders are held accountable for will improve. Healthcare leaders need to apply solid communications principles to keeping metrics in front of their team, rewarding improvements, and coaching those who are not seeing the desired outcomes. This presentation will provide an understanding of the linkage from employee engagement to patient experience to successful organizational performance results and identify five questions that need to be asked if you want to take internal communications efforts to the next level.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Missing Ingredient: Effective Internal Communications
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