The Missing Ingredient: Effective Internal Communications

Lynne Cunningham, National Speaker and Coach, Studer Group

In this presentation learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS. What is measured can be improved, and what leaders are held accountable for will improve. Healthcare leaders need to apply solid communications principles to keeping metrics in front of their team, rewarding improvements, and coaching those who are not seeing the desired outcomes. This presentation will provide an understanding of the linkage from employee engagement to patient experience to successful organizational performance results and identify five questions that need to be asked if you want to take internal communications efforts to the next level.