The Journey to a Standardized System-wide Patient Engagement Platform

Vanessa Mona, Director of Care Experience, Henry Ford Health System

Discover an integrated health system’s process to standardize a patient engagement platform. This session will highlight a sourcing activity and selection process that began a drive toward system-wide standardization, but also the positive impact on the patient experience through new technology. Identify ways to unite a diverse group of stakeholders in selecting system-wide technology products. Define how to conduct supplier workshops to determine bid requirements for a complex service and technology. Recognize a new standard of technology and service that positively impacts the patient experience while reducing costs.