Webinar
Showing 33–48 of 572 results
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Culture & Leadership | Patient Family & Community Engagement
Antiracism Skills to Elevate the Human Experience in Healthcare
Published January 24, 2023
Jaime Harry, MSW, LCSW | Licensed Clinical Social Worker and Wellness Program Liaison, University of Texas Southwestern Medical Center Laura A. Kirk, MSPAS, PA-C, CPXP, DFAAPA | Assistant Director of Advanced Practice Providers, Ambulatory Services Office of Advanced Practice Providers, University of Texas Southwestern Medical Center This interactive webinar will provide an opportunity for participant
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Anxiety Reduction: The Key to Breakthroughs in the Patient and Family Experience
Published February 29, 2012
This webinar identifies and illustrates powerful, concrete tools for using anxiety reduction as a driver of improvement in the patient experience.
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Culture & Leadership | Patient Family & Community Engagement
Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Published September 24, 2024
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
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Innovation & Technology | Patient Family & Community Engagement
Are You Listening? Unlocking Conversational Data to Enhance the Patient Experience
Published April 19, 2022
Learn how and why conversational data is a gold mine for improving patient experiences, how this data can be accessed, and methods to translate analysis into action.
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Infrastructure & Governance | Staff & Provider Engagement
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published November 20, 2025
Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool at Mount Sinai Hospital, highlighting its transformative impact on our response to
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Patient Family & Community Engagement
Auxiliary Fundraising 101
Published April 29, 2010
Discuss how to plan a successful fundraiser, engage volunteers to support the fundraising process, and involve the community in your fundraising efforts.
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Culture & Leadership
Be a Mountain Climber: 10 Tips to Overcome any Barrier
Published October 15, 2020
Review the mindset and behaviors necessary to effectively address professional or personal barriers.
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Culture & Leadership
Becoming the Best Place to Be: Elevating the Human Experience in Senior Living Communities
Published September 28, 2021
Examine human experience in senior living communities through the eyes of the residents who live in these environments as well as the professionals in the field of elder care.
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Patient Family & Community Engagement
Best Practices for Improving Outcomes for Patients with Dementia
Published October 20, 2020
Partnership between patients and their families/significant others with trained healthcare team members in a supportive environment are key for improving outcomes for patients with dementia in the acute care setting.
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Patient Family & Community Engagement
Best Practices in Successfully Training Volunteer Mentors
Published January 1, 2010
Learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers and identify which methods will best fit your program and hospital.
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Policy & Measurement
Beyond Attestation: Understanding CMS Patient Safety Structural Measures
Published March 12, 2026
This session provides an overview of CMS Patient Safety Structural Measures with a focused look at Domain #5: Patient, Family, and Care Partner Engagement. Participants will explore the intent behind the measures, what meaningful implementation looks like beyond attestation, and why patient and family engagement is foundational to patient safety, quality, and trust. Part of
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
Published August 30, 2022
Learn how to strengthen LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
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Patient Family & Community Engagement
Beyond Our Walls: Approach to Social Determinants of Health
Published March 24, 2020
Better understand food insecurity – the scope and impact, and how MetroHealth is responding. Specific programs and partnerships are highlighted, including stories that demonstrate the impact on patients.
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Culture & Leadership
Beyond the Resume: How Scientifically Selecting your People Strategically Impact
Published December 4, 2014
When you take the time to hire beyond skills to innate talents of the individual, you have a better opportunity for positive outcomes.
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Environment & Hospitality | Innovation & Technology | Patient Family & Community Engagement
Blessing of the Buildings: Creating Community Connection during Isolation
Published November 18, 2021
During the height of the pandemic, staff at the Visiting Nursing Association Health Group developed an innovative experiential program called “Blessing of the Buildings.”
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Patient Family & Community Engagement
Blueprint for an Innovative & Unique VolunTEEN Program
Published January 1, 2010
Learn how to attract exceptional youth, become a viable asset to their hospital and community, develop and empower Volunteen leaders, increase dollar value of your volunteer program.
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