Culture & Leadership | Staff & Provider Engagement

The Importance of Patient and Peer Feedback to Staff Recognition

Donna Pritchard, DNP, MSN, FPN-BC | VP, Clinical Services, CipherHealth

In this session, CipherHealth’s VP of Clinical Services, Donna Pritchard will explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved. A strong staff wellbeing strategy that recognizes staff contributions and needs is essential. She will explain how rounding with purpose, while listening to the voice of the patient and providing an opportunity to recognize a staff member, provides powerful insight into what is most important to patients and is often reflected in their recognition of excellent care. Finally, she will unpack the importance of a staff engagement strategy that improves job satisfaction, enhances retention, and, perhaps most importantly, improves patient outcomes.