Webinar
Showing 513–528 of 578 results
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Patient Family & Community Engagement
Understanding the Relational Patient Experience in Ambulatory Care through Patient Journey Mapping
Published June 7, 2016
A journey map tells the story from the patients’ perspective resulting in a visual representation to encourage employees from across their organization to understand the totality of the patients’ experience and focus on the patients’ needs.
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Policy & Measurement
Understanding the US Health Care System in 1 Hour
Published April 29, 2014
Review the complexities of the Unites States health care system through a broad base of facts, concepts and analysis.
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Environment & Hospitality
Understanding the Value of Home Care
Published March 14, 2017
Review best practices for health systems to partner with home care to change health outcomes for aging adults, navigate the daily challenges of aging and provide them with needed support.
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Culture & Leadership
Understanding, Equity, Inclusion and Cultural Differences
Published April 12, 2018
Raise awareness of cultural factors and beliefs that impact cultural competence in terms of how we provide care to patients.
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Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
Published November 7, 2023
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
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Culture & Leadership | Staff & Provider Engagement
Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care
Published August 6, 2024
During this webinar, attendees will gain insights into strengthening their current leader rounding program by adopting a collaborative team-based approach, employing targeted and purposeful questioning and implementing a structured escalation and resolution framework. Participants interested in establishing a new leader rounding initiative will find this program equally valuable in providing essential guidance and best practices
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Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
Published September 5, 2024
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
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Culture & Leadership
Using Levers to Deliver Consistently Exceptional Patient Experience
Published April 4, 2013
Understand a variety of levers available to multispecialty groups to improve performance related to patient experience and show how a compensation model was adjusted to emphasize patient satisfaction.
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Patient Family & Community Engagement
Using Life Stories to Create the Ultimate Patient Experience
Published December 7, 2011
Learn how to use detailed stories of a patient’s life to deliver patient-centered care to the heart and soul of the PATIENT, not the room number, diagnosis or revenue source.
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Innovation & Technology | Policy & Measurement
Using Narrative to Illuminate and Improve Experience
Published September 26, 2023
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
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Staff & Provider Engagement
Using Patient Kudos to Improve Employee Engagement and to Build a Culture of Appreciation
Published January 21, 2020
Explore strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.
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Policy & Measurement
Using the New Dining Practice Standards and Toolkit to Excel in Dining
Published January 5, 2015
Explore the 2011 Dining Practice Standards agreed upon by 12 clinical standard setting organizations and recognized by CMS.
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Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
Published August 8, 2023
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Patient Family & Community Engagement
Utilizing Lessons Learned from Patient Grievances
Published June 21, 2016
Align real time patient grievance data with initiatives for employee training for improving communication, revamping employee on-boarding, and reviewing and revamping operational processes, including parking garage logistics to discharge planning.
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Policy & Measurement
Utilizing Patient Advocate Data to Improve Patient Experience
Published February 1, 2022
Patient advocates often have their fingers on the pulse of the most important information about their healthcare organization’s patterns of “pain points” and other opportunities for change.
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Culture & Leadership
Utilizing Volunteers to Improve Patient/Family Experience in Pediatric Healthcare Settings
Published October 17, 2019
Review the Buddy Program model, selection and training methods, along with the positive effects the program is having on college students, and pediatric patients and families across the country.
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