Webinar
Showing 417–432 of 572 results
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Innovation & Technology
Social Media from the Lens of a Multigenerational Workforce
Published August 14, 2018
Look at communication and social media from the lens of a multigenerational workforce, exploring how each generation prefers to communicate in different ways.
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Innovation & Technology
Social Media: Opportunities and Challenges
Published February 21, 2017
Learn how an integrated system can utilize Social Media to enhance the image, reputation, and awareness of its purpose through a variety of opportunities,
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Policy & Measurement
Speak Up: Being a Strong Advocate for Your Hospital
Published January 1, 2010
Learn how legislation/public policy impact your hospital and the health care system and why advocacy engagement helps your hospital.
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Patient Family & Community Engagement | Policy & Measurement
Staffing Patient Advocacy using Outcome Measures
Published August 2, 2022
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
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Infrastructure & Governance | Patient Family & Community Engagement
Starting a Pediatric Parent Advisory Council: Overcoming Adversity
Published May 20, 2025
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
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Culture & Leadership | Policy & Measurement
State of Human Experience 2023: Fundamentals and the Future of Experience
Published April 25, 2023
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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Staff & Provider Engagement
Staying STEADY: A Model for Resiliency
Published February 4, 2020
Learn solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care.
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Culture & Leadership | Staff & Provider Engagement
Storytelling and its Practical Influence
Published July 25, 2023
Storytelling is a connection tool that has the tendency to influence and captivate an audience when done correctly. The power of a single story can also inspire and trigger the emotional (right brain) to react a certain way and/or bring sense and logic to a moment. This can ignite the left side of our brain
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Storytelling Strengthens Patient Experience and Builds Safety Culture
Published June 14, 2016
Explore ways to enhance story sharing to improve the awareness and partnership for a safe patient experience and share strategies utilized to move the Speak Up culture for staff, patients and families.
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Infrastructure & Governance
Strategic Planning: Mapping your Path to Service Excellence
Published January 1, 2010
Explore the importance of a strategic plan in strengthening their department, demonstrate the impact of using your hospital’s MVV as foundation for an effective strategic plan for the Volunteer Services Department.
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Infrastructure & Governance
Strategic Psychological Behaviors to Enhance Patient Experience
Published March 31, 2020
Learn how transform healthcare by infusing human-centered design and evidence-based methods into operations with strategic and consistent psychological behaviors to enhance patient and employee expectation, perception and experience.
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Innovation & Technology | Staff & Provider Engagement
Strategically Implementing Virtual Care to Improve the Patient and Provider Experience
Published March 1, 2022
Hear strategies to adopt, and pitfalls to avoid, for optimal virtual care implementation across a healthcare system to the benefit of patients and providers.
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Infrastructure & Governance
Strategies to Ensure the Quality of Communication with Patients
Published October 24, 2013
Health First shares its strategies to improve patient experience by better managing communication with patients in pre-service areas such as scheduling, registration and financial counseling.
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Infrastructure & Governance
Streamlining Volunteer Onboarding Process – Getting Time On Your Side: Group Interviews
Published January 1, 2010
Evaluate your current volunteer onboarding process, explore ways to effectively and efficiently streamline onboarding new volunteers and identify two different approaches of onboarding with similar outcomes.
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Staff & Provider Engagement
Strength in the Storm: Using PFE Strategies to Reduce Burnout
Published February 18, 2016
Explores three “turn-arounds” of burnout consisting of concrete strategies based in PFE best practices.
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Patient Family & Community Engagement
Supporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Published November 30, 2017
Learn specific steps taken and the outcomes achieved in empowering a parent task force focused on supporting young adults as they transitioned to adult care services.
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