Webinar
Showing 497–512 of 573 results
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Environment & Hospitality
Thrift Shop: Turning to Population Health
Published January 1, 2010
Review types of events that have been promoted to support the identified needs and identify opportunities to support the community while promoting the services of their health network.
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Culture & Leadership
To Care is Human: The Factors Influencing Human Experience in Healthcare Today
Published January 8, 2019
Explore the opportunity we have in evolving our healthcare mindset to a focus on care expansion and addressing what may have very well been in our way.
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Culture & Leadership
Transform Healthcare in Collaboration with Diverse Voices
Published June 24, 2021
Explore the third aim in the Governance & Leadership segment of The New Existence: Transform Healthcare in Collaboration with Diverse Voices.
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Patient Family & Community Engagement
Transforming Care: The Patient and Family Centered Care Methodology and Practice
Published March 6, 2012
Receive an overview of the PFCC M/P approach to transforming care and culture in any organization and how it also enables co-designing of care experiences by partnering with patients and families and health care providers in the design process.
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Infrastructure & Governance
Transforming for the Future Managing the Healthcare Evolution with Volunteers
Published January 1, 2010
Learn how to integrate the power of encouragement and the human connection as value added into the patient experience.
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Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the
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Environment & Hospitality | Patient Family & Community Engagement
Transforming the Inpatient Hold Experience Through Partnership
Published April 7, 2026
Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools to improve experiences in nontraditional care settings. Speakers -Amy Matthews, Manager of
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Infrastructure & Governance
Transforming the Riley Experience
Published May 29, 2018
Learn about the efforts of a pediatric hospital to involve families in quality improvement activities and sustain family engagement in LEAN transformation initiatives.
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Staff & Provider Engagement
Trust Series: A Conversation on Workforce Safety and Experience
Published May 24, 2022
This interactive session brings together the authors of the 2021 PXJ article, Rebuilding a foundation of trust: A call to action in creating a safe environment for everyone, addressing the issues of incivility and the possibilities we see
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Culture & Leadership
Unconscious Bias, Microaggressions, and Class
Published March 26, 2019
Explore the impact of unconscious bias, and its effects on behaviors, interactions, and decisions across socioeconomic classes.
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Culture & Leadership
Unconscious Bias: The Nexus between Awareness and Accountability
Published July 24, 2018
Gain relevant understanding on how personal and system level awareness and accountability for biases can improve organization-wide performance and ultimately, the patient experience.
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Patient Family & Community Engagement
Understanding and Advancing the Patient Experience at End of Life
Published December 4, 2018
Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
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Patient Family & Community Engagement
Understanding the Relational Patient Experience in Ambulatory Care through Patient Journey Mapping
Published June 7, 2016
A journey map tells the story from the patients’ perspective resulting in a visual representation to encourage employees from across their organization to understand the totality of the patients’ experience and focus on the patients’ needs.
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Policy & Measurement
Understanding the US Health Care System in 1 Hour
Published April 29, 2014
Review the complexities of the Unites States health care system through a broad base of facts, concepts and analysis.
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Environment & Hospitality
Understanding the Value of Home Care
Published March 14, 2017
Review best practices for health systems to partner with home care to change health outcomes for aging adults, navigate the daily challenges of aging and provide them with needed support.
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Culture & Leadership
Understanding, Equity, Inclusion and Cultural Differences
Published April 12, 2018
Raise awareness of cultural factors and beliefs that impact cultural competence in terms of how we provide care to patients.
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