Webinar
Showing 401–416 of 572 results
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Culture & Leadership | Infrastructure & Governance
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Published April 29, 2025
Complimentary – Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in
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Staff & Provider Engagement
Rise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce
Published April 10, 2023
Rise&Renew at Kaiser Permanente (KP) is a systematic approach to fortifying the resilience of our workforce and elevating their journey toward restored and re-imagined health and wholeness. Incorporating lessons learned from the Department of Defense, exemplar organizations and through our own nationally recognized experts a multi-year, proactive program was developed. The webinar will include KP
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Culture & Leadership | Staff & Provider Engagement
Rising Strong: Team Resilience Strategies
Published May 6, 2025
Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
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Innovation & Technology
River’s Edge 5-Star Journey: Aligning Culture and Technology to Hardwire Excellence
Published September 8, 2022
Learn about specific process improvement and communication methods used to create and foster a service-minded culture an how in-room technology is used to deliver a high-touch experience.
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Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
Published February 1, 2024
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
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Patient Family & Community Engagement | Staff & Provider Engagement
See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings
Published January 16, 2024
This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
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Infrastructure & Governance
Service Recovery for All: The In-Patient Setting
Published June 21, 2022
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & Governance
Service Recovery for All: The Out-Patient Setting
Published July 7, 2022
Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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Infrastructure & Governance
Setting your Program up for Success: Strategic Planning Toolkit
Published January 1, 2010
Learn how to create annual strategic planning sessions, and to create a departmental dashboard of goals and metrics for the year,
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Culture & Leadership | Staff & Provider Engagement
Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams
Published November 14, 2024
Complimentary – Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams.
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Staff & Provider Engagement
Sharpening Communication Skills for Relationship-Centered Care
Published February 3, 2015
Master relationship-centered communication to achieve breakthroughs in the patient and family experience and HCAHPS performance on Nurse Communication.
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Patient Family & Community Engagement
Shifting From ‘What’s The Matter’ to ‘What Matters to You’
Published January 26, 2021
Experience the power of a simple question and learn the strategic steps a large health system took to build momentum around patient engagement.
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
Published December 19, 2023
Complimentary – In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to
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Culture & Leadership
Simply Better Summer Gen Z Volunteers
Published January 1, 2010
Explore strategies to increase clinical and nonclinical department “buy-in” for high school student volunteers and explains what tools are necessary to create a more efficient and more meaningful experience for youth volunteers.
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Environment & Hospitality
SIZE DOESN’T MATTER: Big or Small Can Have It All!
Published January 1, 2010
Identify measurements that will help your shop achieve greater financial success and how to demonstrate better marketing tactics and effective sales techniques.
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Culture & Leadership
So You’re the New Patient Experience Leader. Now What?
Published July 19, 2016
Defining the role, forging relationships and setting the direction for the patient experience are just a few of the responsibilities. Review the essential actions for ensuring success while managing expectations from the C-suite to the frontline.
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