The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters

The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are being made to the HCAHPS survey in 2025. At this webinar, members of the PXPF community will share insights into what is coming, and to what still should be addressed in the future.

Hosted by: The Patient Experience Policy Forum (PXPF) of The Beryl Institute

Presenters:
-Shari Berman | Patient Advisor, Boston, MA
-Susan Edgman-Levitan, PA | Executive Director, Mass General Hospital Stoeckle Center for Primary Care Innovation | Co-chair, Mass General Brigham Patient Experience Leaders Committee
-Rick Evans | SVP and Chief Experience Officer, New York Presbyterian
-Stephanie Fishkin, PhD | Data Analytics and Reporting Consultant V | Quality Data, Analytics and Reporting | National Health Plan and Hospitals Quality | Kaiser Permanente

Download presentation slides

Non-members can purchase webinars at a cost of $49 each.

*This webinar does not offer patient experience continuing education credit (PXEs).