The Hospitality Effect: Creating a Culture to Improve Care & Outcomes

Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and staff, which, in turn, can improve overall satisfaction, health outcomes, and brand loyalty.

Join this webinar to hear SONIFI Health’s panel of experienced leaders from Texas Health Resources, Cook Children’s, and Brooks Rehabilitation share what hospitality looks like at their organizations, the role technology plays in more person-centered care, and tips to incorporate similar strategies at your facility.

Speakers:
Rhonda Flores, SSC PT, PMP | Clinical Program Director, Brooks Rehab
Jill Koss, MS, CCLS | Director of Family Support Services, Cook Children’s
Bianca Radney, MBA | Vice President of Patient and Family Experience, Texas Health Resources
Meghan Seus, Senior Vice President of Product Management, SONIFI Health

Learning Objectives
– Explain the value of hospitality in healthcare – patient outcomes and retention.
– Discover how to integrate hospitality into your facility – rehab setting, pediatrics setting, etc.
– Summarize lessons learned and best practices from organizations incorporating hospitality principles in their facilities.

*PX Marketplace webinars are complimentary. 

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