Webinar
Showing 529–537 of 537 results
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WMTY.world Monthly Meeting (February 19, 2025)
WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementWords Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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Staff & Provider EngagementWords That Transform the Patient Experience
Identify concrete language skills and words that enable employees and physicians to build relationships quickly and strengthen engagement and partnership and communicate with empathy and compassion to reduce patient and family anxiety and suffering.
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Staff & Provider EngagementWork Like You Own It! Six Habits of Service Superstars
Review the mindset, skills, work habits and approach to service that world-class employees have.
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Innovation & TechnologyXIC Marks the Start
Learn how one organization harnessed the power of XIC, creating a definitive process for vendors and a stage for the best and brightest ideas within their network to deliver on strategy and vision to humanize the health care experience.
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Culture & LeadershipYou Cannot Manage Perceptions in the Same Way You Manage Outcomes
Fred Lee, author of the best-selling healthcare book, If Disney Ran Your Hospital; 9 ½ Things You Would Do Differently, explores why outcomes are left-brain and perceptions are right-brain, and how it takes a different skill set to manage each.
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Culture & LeadershipYou Have Just Been Named Chief Patient Experience Officer: What’s Next?
Learn about developing a strategy, creating an impactful team, building relationships with key players, and linkages to PFAC’s and frontline staff.
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Policy & MeasurementYour Story + Your Perception = Your Volunteer Patient Engagement Program
Hear stories and helpful discussions in this webinar about training volunteers about Patient Engagement and evaluating questions in the HCAHPS Survey that can be addressed and impacted by Volunteer Support.
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Culture & Leadership
Youth Volunteers: Engaging, Educating and Empowering
Recognize the volunteer’s strength (ENGAGEMENT). Identify what departments are being successful. Construct activities (EDUCATION). Integrate everything you have learned. Execute the activities (EMPOWERMENT).
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