The Future of Patient Experience: Creating a Predictive Algorithm
Published December 2, 2021
Katie Haifley, CPXP | Co-founder COO/CMO, Nobl
Melissa Bartels, MSN, RN, CCRN | Director of Critical Care Services, Bryan Health
Keri Cartagena, MSN, RN, ONC | Clinical Resource Nurse, Bryan Health
Jessica Daniels, MPA, PMP | Executive Director System Patient Experience, WellStar Health System
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time. Using a combination of data from the EMR, patient rounds, and experience surveys, the algorithm evolved from rudimentary to an adaptive robust predictive model. Attendees will learn the unique trends that the research team discovered that led to a predictive patient experience model. Organizations can apply these learning and innovative findings into their own work to transform patient experiences and run their own predictive experiments. Discover ideas on how organizations can use this powerful predictive data to apply a combination of peak experience interventions to impact patient satisfaction outcomes.
Related content
-
Innovation & Technology
Closing the Loop: Using Real-Time Feedback to Improve Patient Experience
Published June 29, 2026
Healthcare organizations have long relied on post-discharge surveys to understand the patient experience. While valuable, these tools often provide feedback too late to address concerns, recover service failures, or improve care while patients are still receiving treatment. Providence Holy Cross Medical Center sought a more proactive approach by implementing real-time patient feedback that enabled immediate
Learn more -
Innovation & Technology | Patient Family & Community Engagement | Policy & Measurement
When Feedback Gets Real: Turning Insights into Action
Published July 21, 2026
In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability, and build a culture of learning and responsiveness. Speakers: -Michelle Guerin |
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Transforming Patient Care: Expanding Equitable Language Access with AI Across Every Touchpoint
Published January 15, 2026
Complimentary – Clear communication is essential for equitable care, but for the approximately 25 million Americans with limited English proficiency (LEP), language remains a major barrier to safety and quality in healthcare. Though hospitals have improved clinical translation, most language access programs stop at the exam room door. Non-clinical staff—including reception and food services—often lack the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Future of Patient Experience: Creating a Predictive Algorithm