The Four Cornerstones of an Exceptional Patient Experience
Kris Baird, President, The Baird Group
Lynn Ehrmantraut, SVP, Avatar International
This webinar reviews the white paper from The Beryl Institute – The Four Cornerstones of an Exceptional Patient Experience. The paper highlights the results of two new surveys that illuminate the importance of the patient experience and describes the necessary ingredients of a successful service culture. One thing is very clear: as hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience. This webinar will explore the key elements of this paper and engage participants in Q&A on the critical elements in driving strong service outcomes based on the research presented.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Crushing Complexity: The Evolving Business of Healthcare
No one can deny the fact that healthcare in the U.S. is complex. But how did we get here? How do patients and caregivers experience that complexity? And are we, in fact, crushing it, or is it crushing us? Based on the study of millions of conversations from all segments of healthcare, this presentation takes
Learn more -
Culture & Leadership | Innovation & Technology
Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
Learn more -
Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
Learn more