The Great Invitation: An Inspired Imperative to Uncover the Magnificence within Healthcare
Published March 15, 2022
Diane M. Rogers, PCC, CPXP | President & Founder, Contagious Change, LLC
Experience the positive energy, practices and mindsets necessary to shift from the often-paralyzing perspectives brought on by the pandemic and The Great Resignation to an invitation that leverages individual strengths. Through a coaching mindset and a framework that holds up the mirror to magnificence, you will learn how to increase engagement, connect to meaningfulness and elevate the wellBEING of your staff. This session is planned to be interactive and fun!
Related content
-
Staff & Provider Engagement
State of HX 2025: Thriving in the Face of Change
Published July 30, 2025

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the Face of Change. Now in its eighth edition, this biennial report offers a clear look at how the patient experience field continues to grow and adapt amid today’s healthcare challenges. Key findings include: 79% of organizations now have a
Learn more -
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
Learn more -
Staff & Provider Engagement
The Impact of the ED Service Ambassador Program
Published September 11, 2025

In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experiences across the ED.
Learn more