The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Brian Carlson, Vice President, Patient Experience, Vanderbilt Health
Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System
Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health

Leaders today in healthcare organizations have come to see a real impact in the value of focusing on experience from better quality and safety outcomes to higher profitability. They too recognize, now more than ever, that patients, families and communities seek and deserve a caring and compassionate experience. With changing consumer expectations and the dynamic pressures facing healthcare systems globally, it is as important now as ever to define experience strategy and structure and understand intended outcomes and desired impact.

Join the authors of the paper, The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact, as they reveal practical insights into how organizations are structuring experience efforts today. Grounded in data from 42 leading experience efforts around the world, this session will not only provide ideas on structural elements but will propose six critical strategic considerations in structuring any experience effort. The session will also offer concrete outcomes an organization can look to achieve from a strategic commitment to experience.

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