The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
![](https://theberylinstitute.org/wp-content/uploads/2023/04/The-Human-Experience-Imperative-Practical-insights-for-executives-on-organizational-strategy-structure-and-impact.jpg)
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Brian Carlson, Vice President, Patient Experience, Vanderbilt Health
Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System
Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health
Leaders today in healthcare organizations have come to see a real impact in the value of focusing on experience from better quality and safety outcomes to higher profitability. They too recognize, now more than ever, that patients, families and communities seek and deserve a caring and compassionate experience. With changing consumer expectations and the dynamic pressures facing healthcare systems globally, it is as important now as ever to define experience strategy and structure and understand intended outcomes and desired impact.
Join the authors of the paper, The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact, as they reveal practical insights into how organizations are structuring experience efforts today. Grounded in data from 42 leading experience efforts around the world, this session will not only provide ideas on structural elements but will propose six critical strategic considerations in structuring any experience effort. The session will also offer concrete outcomes an organization can look to achieve from a strategic commitment to experience.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more -
Culture & Leadership | Quality & Clinical Excellence
Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
2pm ET / 1pm CT / 12pm MT / 11am PT – Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between
Learn more