The Follow Through: Transforming Health Care
![](https://theberylinstitute.org/wp-content/uploads/2023/05/The-Follow-Through-Transforming-Health-Care.jpg)
Victoria Baskett, CPXP | Founder and President, Victoria Baskett Patient Safety Foundation | Director of Patient Experience, Wayne UNC Health Care
In this webinar participants will gain knowledge on the importance of the most critical component of making a difference, the follow through. Commitments are made each and every day in healthcare. Learn how the simple act of fulfilling a promise can transform relationships, and every individual’s experience.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel
One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
Learn more -
Culture & Leadership | Patient Family & Community Engagement
We’re All Emotional Beings: That’s What It Is to Be Human
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is
Learn more