Webinar
Showing 401–416 of 510 results
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Innovation & Technology | Patient Family & Community EngagementThe Future of Patient Experience: Creating a Predictive Algorithm
Discover how a group of organizations embarked on a journey to create a predictive patient experience algorithm to predict if patients are having positive or negative experiences in real-time.
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Culture & Leadership | Staff & Provider EngagementThe Great Invitation: An Inspired Imperative to Uncover the Magnificence within Healthcare
Through a coaching mindset and a framework that holds up the mirror to magnificence, you will learn how to increase engagement, connect to meaningfulness and elevate the wellBEING of your staff.
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Culture & LeadershipThe Growing Role of Experience Leader
Explore the origins of the experience leader role and the trends grounded in research to see how the role has evolved with the growth of the experience movement.
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Environment & HospitalityThe Hospital Noise Project: Lessons on Addressing Noise
The Hospital Noise Project studied noise reduction efforts in 241 U.S. hospitals. Leaders described their approach, reported their level of success and reviewed the results they achieved.
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Environment & Hospitality | Innovation & TechnologyThe Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and
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Culture & Leadership | Infrastructure & GovernanceThe Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
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Environment & Hospitality | Quality & Clinical ExcellenceThe Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare
Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress. The adverse childhood experiences that may occur not only impact the pediatric healthcare experience but coping with healthcare experiences well into adulthood. This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient
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The Impact of Health Literacy on the Patient Experience
What is health literacy, who is affected, and how it is interwoven into multiple aspects of the patient experience?
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Environment & HospitalityThe Impact of Hospital Hospitality Lodging on the Patient and Family Experience
Learn how hospitality houses impact overall stress, health, finances, nutrition, sleep, spiritual concerns, and the myriad of other needs of patients and their caregivers / loved-ones.
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Patient Family & Community Engagement | Staff & Provider EngagementThe Importance of Emotional Intelligence in Patient Relations (Part 1)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Culture & Leadership | Staff & Provider EngagementThe Importance of Patient and Peer Feedback to Staff Recognition
Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved.
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Culture & Leadership | Patient Family & Community EngagementThe JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce
Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to
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Innovation & TechnologyThe Journey to a Standardized System-wide Patient Engagement Platform
Discover an integrated health system’s process to standardize a patient engagement platform.
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Patient Family & Community EngagementThe Journey to Improving the Patient Experience
Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor.
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Culture & LeadershipThe Keys to Staying Positive During a Crisis
Learn the key strategies that will create positive outcomes for you and for others, now and in the future.
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