Webinar
Showing 385–400 of 572 results
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Policy & Measurement
PX Pulse: Exploring Consumer Perspectives on Healthcare
Published September 23, 2021
The realities of health disparities and health equity are examined a year after these questions were first explored.
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Policy & Measurement
Pxi (Improve) Model: A Data Driven Model
Published March 17, 2015
Learn how this data driven consultation model helps providers, leaders and sites identify gaps in service delivery and develop improvement strategies.
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Patient Family & Community Engagement
Questioning Protocol: How to Build a High Performing Healthcare Team Focused on
Published December 11, 2014
Learn how to build a high performing team focused on the patient experience based on tips, tools and techniques shared from a mom who empowered her son to thrive after multiple operations with Crohn’s Disease.
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Environment & Hospitality
Quiet at Night HCAHPS Scores: Understanding What’s Really Hurting You
Published February 25, 2014
Some fundamental hospital policies and unaddressed cultural landmines can doom a noise reduction plan more than nurse conversations. Undergo a paradigm shift about noise reduction.
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Environment & Hospitality
Quiet at Night: Improving the Patient Experience
Published February 2, 2021
quiet environment at night can decrease sleep-wake disturbances and positively impact a patient’s experience during hospitalization.
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Infrastructure & Governance
Radiology Bundle: Collaborative Approach to Designing an Experience
Published June 2, 2020
Learn how patient experience aligns with process improvement to increase patient experience awareness in front line team members, provides meaningful data to team leaders and creates clarity and a baseline understanding of what matters most.
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Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Published March 20, 2025
Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
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Patient Family & Community Engagement
Rebuilding a Foundation of Trust: A Conversation with Patients and Care Partners
Published July 19, 2022
What is the root cause of the breakdown in trust, what does it mean for a healthcare organization to be trustworthy and how do we move ahead from here in rebuilding patient, family and community trust?
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Staff & Provider Engagement
Rebuilding a Foundation of Trust: A Conversation with Physicians
Published June 30, 2022
Join three respected physicians as they reflect on the 2021 PXJ article, Rebuilding a Foundation of Trust: A call to action in creating a safe environment for everyone.
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Patient Family & Community Engagement
Redefine the Care Team
Published January 28, 2021
Explore the first aim in the Care Teams segment of The New Existence: Redefine the Care Team. This segment calls on us to “redefine and advance the integrated nature of and critical role patients and their circle of support play on care teams.”
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Culture & Leadership | Staff & Provider Engagement
Reigniting Frontline Culture Through Service Behaviors
Published March 10, 2026
Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team
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Staff & Provider Engagement
Reigniting the Joy of Practice: Remembering Our Patients are the Source
Published March 5, 2015
A stimulating exploration of the primary motivators for serving in this challenging field and tactics to reclaim joy in our work through improved patient relationships.
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Innovation & Technology | Patient Family & Community Engagement
Reimagine Design Lab: A PFA Co-design Program
Published July 12, 2022
Learn strategies for creating a PFA co-design program that enables patients and families to participate as equal partners in innovating health care experiences.
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Staff & Provider Engagement
Relationship-Centered Team Building
Published October 17, 2017
Learn how to identify relational characteristics of high-performing teams and to apply fundamental communication skills across the team dynamic.
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
Published November 19, 2024
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
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Infrastructure & Governance
Restore and Nurture Confidence
Published May 27, 2021
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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