Webinar
Showing 369–384 of 572 results
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Staff & Provider Engagement
Physician Engagement Strategies
Published August 8, 2018
Walk away with a new perspective and concrete examples of what patient experience professionals can immediately implement in order to better accomplish their organizational objectives.
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Staff & Provider Engagement
Physician Shadowing as an Effective Tool for Communication Skill Building and Culture Change
Published January 29, 2019
The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated.
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Culture & Leadership
Pit Crew: How Communication Fuels the Ambulatory Surgery Center
Published November 27, 2018
Explore theories and stories that, working closely with “Champions” from across the organization, resulted in staff-inspired efforts to improve internal processes, communications and, by extension, a healthier work environment and patient experience.
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Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
Published August 29, 2023
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
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Policy & Measurement
Policy & Systemic Issues: Hardwire Human Partnership & Dismantle the Structures and Systems that Lead to Disparities
Published October 28, 2021
Explore two aims in the Policy & Systemic Issues segment of The New Existence: Hardwire Human Partnership in the Healthcare Ecosystem and Research, Measure and Dismantle the Structures and Systems that Lead to Disparities.
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Culture & Leadership
Praise, Coach, Discipline: Giving Feedback to Others
Published December 13, 2016
Explore the hows and whys of giving feedback.
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Patient Family & Community Engagement
Preparing Members of a Patient and Family Advisory Council
Published August 23, 2016
This training is designed for those who have already built a solid structure for PFA engagement and now are ready to improve the qualities of partnership.
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Environment & Hospitality
Presence: Compassionate Communication Through Everyday Mindfulness
Published August 15, 2017
Extensive personal experience, wisdom from the ancients, and evidence-based studies are interwoven and shared to reveal how hands on caregivers can honor the dignity and independence of each patient
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Promoting Anti-Racism and Supporting Staff through Policy
Published March 5, 2024
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Pulse Check: Perspectives on Human Experience
Published September 19, 2025
Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Purposeful Leadership Rounding
Published May 26, 2023
In this webinar, nurse leaders Jane Pena and Eric Moore will share learnings and insights from their Purposeful Rounding Program, with a special emphasis on leadership rounding.
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Culture & Leadership
PUT ME IN, COACH: Coaching and Mentoring for Excellence
Published January 1, 2010
Learn why coaching and mentoring important to the success of their program, what the important keys for building mentoring and coaching skills are and how they can incorporate more coaching and mentoring into their relationships with employees and volunteers.
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Innovation & Technology
Putting Time on Your Side in the Waiting Room
Published December 3, 2019
Hear how St. Jude Children’s Research Hospital decreased actual wait times and improved the perception of wait times.
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Culture & Leadership
PX Grand Rounds 2
Published June 1, 2017
Hear leadership, practicioner and patient perspectives.
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Culture & Leadership
PX Grand Rounds 3
Published September 22, 2017
Hear leadership, practicioner and patient perspectives.
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Culture & Leadership
PX Grand Rounds I
Published February 28, 2017
Hear leadership, practicioner and patient perspectives.
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