Webinar
Showing 353–368 of 572 results
-
Patient Family & Community Engagement
Patient Experience: Touching the Heart of Medicine
Published June 9, 2015
True patient engagement involves so much more than technology and it starts with patient experience. It is the relationship between patient and all levels of care providers that profoundly influences a patient’s willingness to engage.
Learn more -
Patient Family & Community Engagement
Patient Focused Quality Improvement: A Critical Component of a Patient Experience Journey
Published May 19, 2020
Learn more about patient focused quality improvement and the benefits of using proven tools such as Experience-Based Co-Design (EBCD) and Patient and Family Centered Care (PFCC).
Learn more -
Infrastructure & Governance
Patient Navigation: A Program to Enhance the Patient Experience and Impact the Bottom Line
Published September 24, 2013
Understand the history of patient navigation, including its origin and components.
Learn more -
Patient Family & Community Engagement
Patient Stories are Data: Reframing How We Hear and Act on Patient Feedback
Published September 13, 2022
While the PX Movement has pushed the needle significantly around the value of “patient voices,” patient stories are not being acted upon to bring about change and improvement.
Learn more -
Staff & Provider Engagement
Patient-Centered Caring: A Model to Improve the Patient and Family Experience
Published May 5, 2015
Discover three interrelated practice concepts: delivering customer service, understanding the illness experience, and providing trauma-informed care supported by Patient-Centered Caring competencies.
Learn more -
Patient Family & Community Engagement
Patients as Partners: Integrating Patient Feedback in Improvement Initiatives
Published July 8, 2014
Hear real life examples from 15 years of history of gathering and acting upon feedback from patients and their families.
Learn more -
Infrastructure & Governance
Pedal to the Metal: How to Improve Patient Experience in 60 Days
Published July 16, 2019
Learn how an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative.
Learn more -
Patient Family & Community Engagement
Peer Navigation in Transgender Care
Published October 2, 2018
Hear how Kaiser Permanente, in an effort to provide their transgender community expanded and holistic care, utilized a human centered CoDesign methodology to create a large scale, multi-region peer navigation program.
Learn more -
Innovation & Technology
Penn Medicine Listening Lab: Listening as a Form of Care
Published March 16, 2021
Explore listening as a form of care, and fields such as narrative medicine and the medical humanities and discover how to engage providers, staff, patients and family members in listening by creating a safe space to share.
Learn more -
Innovation & Technology
Personalization: The Next Era of Patient Engagement
Published July 8, 2014
Explore the new era of patient engagement and how technology can help health organizations better communicate with their patients in a more custom-tailored way.
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
Published October 16, 2025
Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and secure vital leadership support. Learn about the PFAC Lunch and Learn series,
Learn more -
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Revitalizing & Rebuilding a PFAC
Published October 31, 2025
Discover strategies to re-engage members, refresh energy and focus, and rebuild PFACs so they can deliver greater value and impact for your organization and community. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching
Learn more -
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Starting a PFAC
Published September 26, 2025
Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory Councils (PFACs) that truly make an impact. Whether you are launching your
Learn more -
Patient Family & Community Engagement
PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC
Published November 21, 2025
Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Whether you are launching your first PFAC, breathing new life into an existing one, or ensuring long-term success, these sessions will equip you with practical strategies, real-world examples, and expert insights. As
Learn more -
Patient Family & Community Engagement
PFCC: Beyond the Walls
Published April 10, 2012
PFCC is a journey and a practice that should span the lifetime. This webinar shares how minor practice adjustments can and do improve the patient/family experience as well as reduce medical related errors throughout the continuum of care.
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
Published June 25, 2024
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more
