The Return on Value When Focusing on Your Patients’ Mind & Emotions

Avi E. Zaraya, MBA, Managing Director, Operations | Program Director, Exp KP | Inpatient Care Experience Leader

Stress, anger, disappointment, acceptance – words that broadly label patients’ feelings and emotions. But have we altogether forgotten the mindset that triggers these emotions and the internal toll these varying sensations play on the human being and their recovery? With a higher-level understanding of how the mind plays into patient emotions and how emotions play into patient recovery, learn how a redesign of direct and individualized patient engagement has become healthcare’s new baseline and provides for return on value as associated to the affects on stress, anxiety, pain, mood, and outlook on recovery.