The Relationship Between Nurse Satisfaction and Patient Experience
Amy Pettit, DNP, RN, NE-BC, CSSBB | Chief Nursing Officer, Schneck Medical Center
Rick Roche, Chief People Officer, Grady Health System
Edward Shin, MD | CEO, Quality Reviews®
This impactful panel session with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center and Rick Roche, Chief People Officer of Grady Health discuss the relationship between nurse satisfaction and patient experience. Recent studies have documented nursing turnover rates as high as 37%, leading to acute nursing shortages felt acutely during the current global pandemic. There is also an increasing body of evidence that employee engagement, in particular nurse satisfaction, directly impacts patients’ experience of care. This panel will address the following issues: Are burnout and turnover in the nursing profession increasing due to the pandemic? What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
Related content
-
Patient Family & Community EngagementEfficacy of a Communication Toolkit to Optimize Palliative Care Communication in the Surgical Intensive Unit
Data demonstrates patients benefit from the experience of specialty palliative care providers for advance care planning and prioritizing quality of life, regardless of diagnosis or stage of illness. Despite these benefits, many intensive care units (ICUs) show low utilization of palliative care. The purpose of this study was to evaluate the ability of a bedside
Learn more -
Patient Family & Community EngagementPX Chat on PFA/PFACS: Revitalizing/Rebuilding (October 1, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around revitalizing and rebuilding PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider EngagementHuman-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Relationship Between Nurse Satisfaction and Patient Experience
Access Now