The Relationship Between Nurse Satisfaction and Patient Experience

Amy Pettit, DNP, RN, NE-BC, CSSBB | Chief Nursing Officer, Schneck Medical Center
Rick Roche, Chief People Officer, Grady Health System
Edward Shin, MD | CEO, Quality Reviews®

This impactful panel session with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center and Rick Roche, Chief People Officer of Grady Health discuss the relationship between nurse satisfaction and patient experience. Recent studies have documented nursing turnover rates as high as 37%, leading to acute nursing shortages felt acutely during the current global pandemic. There is also an increasing body of evidence that employee engagement, in particular nurse satisfaction, directly impacts patients’ experience of care. This panel will address the following issues: Are burnout and turnover in the nursing profession increasing due to the pandemic? What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?