State of Human Experience 2023: Fundamentals and the Future of Experience

Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute

Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself. Now in its 7th release, the study title takes on the term it first shared in its 2017 paper, “Human Experience.” This webinar will share the results of the 2023 study and explore the clear evolution of the field of experience to be inclusive of the patient, workforce and community experiences that frame the broader healthcare experience. It will explore the opportunities ahead, reinforce the strategic focus needed and expand the experience conversation to ensure a commitment to sustained success. Join Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute for an exploration of this year’s findings and a reflection on how the discoveries will guide us toward a bold future for human experience in healthcare.

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Non-members can purchase webinars at a cost of $49 each.