State of Human Experience 2023: Fundamentals and the Future of Experience
Published April 25, 2023
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute
Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself. Now in its 7th release, the study title takes on the term it first shared in its 2017 paper, “Human Experience.” This webinar will share the results of the 2023 study and explore the clear evolution of the field of experience to be inclusive of the patient, workforce and community experiences that frame the broader healthcare experience. It will explore the opportunities ahead, reinforce the strategic focus needed and expand the experience conversation to ensure a commitment to sustained success. Join Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute for an exploration of this year’s findings and a reflection on how the discoveries will guide us toward a bold future for human experience in healthcare.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
Pennsylvania Hospital Brings Service Recovery to the Bedside: How CipherRounds Helped Leaders Catch Issues Early, Reduce Complaints, and Improve Experience
Published February 21, 2026

Pennsylvania Hospital faced a common challenge in patient experience: feedback arrived after discharge, when it was too late to address concerns that shaped how patients remembered their stay. By bringing service recovery to the bedside through CipherRounds, leaders were able to identify and resolve issues in real time.
Learn more -
Policy & Measurement
A systematic review of the literature on the validity, reliability, and utility of the NHS Friends and Family Test as a method for gathering feedback on and improving the experiences of patients
Published November 12, 2025
The NHS Friends and Family Test (FFT) is widely used across the National Health Service to collect patient feedback on care experiences. Given its scale and cost, there is strong public and organisational interest in the validity, reliability, and utility of the FFT. This study aimed to systematically review the literature on the validity, reliability,
Learn more -
Culture & Leadership | Staff & Provider Engagement
Rising Strong: Team Resilience Strategies
Published May 6, 2025

Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient Engagement Scores climb from 63% to 83%, outperforming Intermountain Health’s overall employee
Learn more