Storytelling Strengthens Patient Experience and Builds Safety Culture

Joy Cutler, Patient Experience Director, Intermountain-Primary Children’s Hospital
Judy Geiger, Chief Nursing Officer, Intermountain-Primary Children’s Hospital

This session will describe one institution’s journey to improve the culture of Speaking Up! Giving staff, patients and families the clear message that everyone has the obligation to speak up in order to keep patients and families safe and informed of the plan for care. This session will focus on discussing various ways to enhance story sharing to improve the awareness and partnership for a safe patient experience and share strategies utilized to move the Speak Up culture for staff, patients and families.