Infrastructure & Governance | Volunteer Professionals

Strategic Planning: Mapping your Path to Service Excellence

Kristy Fidler, CAVS

In this webinar, participants will demonstrate the importance of a strategic plan in strengthening their department, demonstrate the impact of using your hospital’s MVV as foundation for an effective strategic plan for the Volunteer Services Department and review sample tools used for development of strategic plan and action plans.

*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).