Storytelling and its Practical Influence
Storytelling is a connection tool that has the tendency to influence and captivate an audience when done correctly. The power of a single story can also inspire and trigger the emotional (right brain) to react a certain way and/or bring sense and logic to a moment. This can ignite the left side of our brain connect us to those human emotions that move us to action. In this webinar, we’ll discuss ways to apply stories to stimulate your brain when sharing and receiving stories from others that can ultimately influence, change lives and help build rapport with patients and your teams.
Learning Objectives
⋅ Discuss the purpose of storytelling and the ROI in healthcare management.
⋅ Explore if you are an emotional (right brain) or logical (left brain) individual when it comes to hearing and presenting a story.
⋅ Discover ways to apply storytelling in your daily work and personal activities.
Speakers
Vecepia Robinson, MHC, CPXP | Director Office of Patient Experience, Sutter Bay Medical Foundation
William Bratz, Program Manager, Sutter Bay Medical Foundation
Ernest Somers, Program Manager, Sutter Bay Medical Foundation
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Patient Family & Community EngagementWe’re All Emotional Beings: That’s What It Is to Be Human
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
Learn more -
Staff & Provider EngagementDesign Labs: Collaborating with Stakeholders to Solve Healthcare Challenges
ECU Health gives permission to nurses to “fail forward and learn from mistakes” in its new design lab, a project supported through a grant from The Beryl Institute. The design lab provides a space outside the clinical environment for nurses to explore and test new ideas without posing a risk to others. The Office of
Learn more -
Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence | Staff & Provider EngagementLeader Rounding: A Proactive Approach to Improve Experience
The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events