Staying STEADY: A Model for Resiliency
Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health
This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don’t take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives.
Related content
-
Culture & Leadership | Staff & Provider EngagementThe Travel Nurse Experience and its Impact on the Patient Experience
Ellen Franz, RN, MSN, CPXP, FHX | Director of Patient Experience, Lutheran Hospital of Indiana This webinar will stress the importance of creating a positive, welcoming experience for travel nurses, and their inclusion into a hospital’s culture, to provide a consistent, optimal patient experience. Learning Objectives • Discuss the reasons for travel staff to be
Learn more -
Culture & Leadership | Staff & Provider EngagementStorytelling and its Practical Influence
Storytelling is a connection tool that has the tendency to influence and captivate an audience when done correctly. The power of a single story can also inspire and trigger the emotional (right brain) to react a certain way and/or bring sense and logic to a moment. This can ignite the left side of our brain
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementUsing Design Thinking Principles to Reduce Healthcare Barriers & Improve Access
This learning bite brings to light the importance of understanding our patients’ barriers in healthcare. Learn how design thinking can be a tool to improve experience. Through the human-centered approach of design thinking, we can integrate the needs of the people into our processes and procedures that create more equitable experiences for those in our
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events