Staffing Patient Advocacy using Outcome Measures
Ann E. Doran, MPA, MHSM, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Health Administration
This webinar will provide an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers. This presentation will include specific outcome measures developed, why the measures were chosen and why measures versus FTEs were specified.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events