Patient Family & Community Engagement | Policy & Measurement | Patient Advocacy

Staffing Patient Advocacy using Outcome Measures

Ann E. Doran, MPA, MHSM, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Health Administration

This webinar will provide an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers. This presentation will include specific outcome measures developed, why the measures were chosen and why measures versus FTEs were specified.