Strength in the Storm: Using PFE Strategies to Reduce Burnout
Published February 18, 2016
Tiffany Christensen, Performance Improvement Specialist, North Carolina Quality Center
Burnout is a serious issue effecting safety, cost and patient satisfaction. In this session, Tiffany Christensen explores her personal story of a double lung transplant recipient as well as her professional experience as a patient advocate. Tiffany opens the topic of burnout by sharing her struggle to connect with the patients she served while also lacking the sense that her work was meaningful. After establishing the causes and symptoms of burnout, this webinar then explores three “turn-arounds” of burnout consisting of concrete strategies based in PFE best practices. Tiffany guides participants to find activities to help them reconnect with the enjoyment in patient care, find new strategies for self-care and understand new ways to use PFE to facilitate personal healing.
Related content
-
Staff & Provider Engagement
Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department
Published November 12, 2025
Introduction: Patient experience is inextricably tied to effective communication between the care team and patient. Published trials designed to improve communication and therefore patient experience in the pediatric emergency department setting are lacking. Methods: This is a novel care team reorganization in a single tertiary care pediatric emergency department. A Triad team consisted of a
Learn more -
Staff & Provider Engagement
Re-Recruitment: An Essential Aspect of Human Experience
Published May 5, 2025
Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in “The Great Resignation,” as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events