Webinar
Showing 177–192 of 510 results
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Infrastructure & GovernanceGetting Diagnostic with the Patient Experience
Explore the “hidden” aspects that significantly influence the patient experience with a focus on fundamental strategies used to improve HCAHPS performance.
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Infrastructure & GovernanceGetting It Right from the Start: What I Wish I Knew when I Started this Journey
Hear how an organization incorporating proven practices and behaviors sustained success in improving HCAHPS scores and will assist the newer patient experience professional in being successful from the very beginning of their journey.
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Global Foundations of Patient Experience and an Introduction to PX Week 2024
This interactive webinar, hosted by Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute, introduces some of the foundational concepts of patient experience from a global perspective and sharing more on Patient Experience (PX) week, its history, purpose and how you can engage your organizations in the process. James Muiruri, CXS, PXS
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Culture & Leadership | Policy & MeasurementGlobal Perspectives on Human Experience: Where we stand and new frontiers
Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest global consumer
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Quality & Clinical Excellence | Staff & Provider EngagementGood to Great: A Team Approach to Excellence
In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
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Patient Family & Community EngagementGrievance Letter Writing for Healthcare Consumer Advocates
A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned.
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Culture & Leadership | Patient Family & Community EngagementGrievance Panels: An Alternative to a Grievance Committee
Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This
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Staff & Provider EngagementGrowing Compassion In All Corners of Your Life
Mary Freer, BSW (Hons) | Director, Compassion Revolution If you’re wondering how to sustain your joy and purpose in a world that is experiencing so much turmoil, this webinar is designed for you! This webinar will be grounded in evidence-based understandings of how we can deliver our best in environments that are characterized by high
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Culture & LeadershipHarm from Disrespect: the Neglected Preventable Harm
Gain a roadmap for building towards a practice of respect that is transferable to other health care settings.
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Culture & Leadership | Innovation & TechnologyHarnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity to gain
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Policy & MeasurementHealthcare is Changing. Why Aren’t Your Patient Experience Scores?
Learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.
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Environment & HospitalityHealthcare Linen: The Often-Forgotten Piece of Patient Experience & Infection Prevention
In healthcare, nothing touches your patient more than linen. And yet linen is not often considered within the patient experience context.
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Patient Family & Community EngagementHeart to Heart: Co-Designing a Parent Support Program
Hear how a parent to parent model supporting families who have children with life threatening medical conditions is effective in stress reduction.
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Staff & Provider EngagementHelping Physicians Learn Together through Video Simulation, Provider Coaching and Shared Techniques
This session will help you understand the value of physicians learning from other physicians and appreciate the benefits of experiential learning processes and how these can positively impact physician buy-in and practice change.
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Culture & LeadershipHenry Ford Health System World Class Service Customer Engagement Journey
Learn various efforts taken around leadership, expectations and accountability to promote world class service and customer engagement through HFHS’s 23,000 employees.
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Infrastructure & GovernanceHidden Opportunities to Design a Better Experience
Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
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