Webinar
Showing 193–208 of 580 results
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Culture & Leadership
Family and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites
Published December 2, 2014
Explore the main ingredients of an effectual hospital-based Language Access Program.
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Staff & Provider Engagement
Finding Stability & Connection in the Midst of COVID 19 Anxiety
Published April 23, 2020
Explore three contemplative approaches to cultivating wellbeing during a time of crisis: mindfulness, mindful self-compassion and medical humanities.
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Environment & Hospitality
First Impressions: “We See Least the Things We See Most”
Published May 4, 2021
Hear how one organization invited staff to send in photos of taped-up signs, furniture wear and tear, and other unsightly areas, to promote engagement and to make quick improvements across the system.
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Patient Family & Community Engagement
Framing the Field of Patient Experience
Published May 19, 2016
Learn about the critical elements framing patient experience as a field and answer the call to action, identifying what we can do as individuals, organizations and as a healthcare system overall, to refocus the heart of healthcare.
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Framing the Patient Experience as a Clinical Initiative
Published February 9, 2013
Elks Rehab Hospital chose to frame their patient experience efforts as a clinical initiative focused on promoting healing.
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
Frictionless Care: Create Future-proof Initiatives
Published May 17, 2022
Learn practical approaches of how to integrate patient and care team improvement efforts in your daily routine, comparing and contrasting approaches across a variety of settings.
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Culture & Leadership | Staff & Provider Engagement
From Good to Great: Our Journey to Four-Star Patient Experience
Published June 22, 2023
Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in their patient experience program. Specifically, the case study revolves around the success story of WVU Medicine, which implemented a new patient experience program and was able to improve its satisfaction ratings within two years. The presentation will highlight the importance of
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Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Published May 3, 2022
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence
From Words to Wellness: Promoting Health Equity through Translation
Published December 7, 2023
Complimentary – This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication
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Patient Family & Community Engagement
Fundamentals of Planning and Launching a Patient and Family Advisory Council
Published August 2, 2016
Learn the concrete strategies to design, implement and sustain an effective Patient/Family Advisory Council (PFAC) Program.
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Culture & Leadership
Future of Human Experience 2030: A Dynamic Framework for Healthcare
Published April 30, 2020
Explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.
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Staff & Provider Engagement
G.R.E.A.T. Provider Coaching for Patient Experience Excellence
Published April 9, 2019
Explore each facet of G.R.E.A.T. “Greet, Relate, Explain, Ask and Thanks” a patient-centered communication tool that can be used as a framework for a provider coaching program.
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Patient Family & Community Engagement
Getting CLUED IN to the Patient Experience
Published March 20, 2014
Organizations use customer insight to change how they think about the customer experience and build the experience accordingly. Explore how this insight is changing the way patient experience is designed, delivered and managed.
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Infrastructure & Governance
Getting Diagnostic with the Patient Experience
Published January 11, 2012
Explore the “hidden” aspects that significantly influence the patient experience with a focus on fundamental strategies used to improve HCAHPS performance.
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Infrastructure & Governance
Getting It Right from the Start: What I Wish I Knew when I Started this Journey
Published March 1, 2016
Hear how an organization incorporating proven practices and behaviors sustained success in improving HCAHPS scores and will assist the newer patient experience professional in being successful from the very beginning of their journey.
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Global Foundations of Patient Experience and an Introduction to PX Week 2024
Published February 29, 2024
This interactive webinar, hosted by Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute, introduces some of the foundational concepts of patient experience from a global perspective and sharing more on Patient Experience (PX) week, its history, purpose and how you can engage your organizations in the process. James Muiruri, CXS, PXS
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