Exploring Diversity and Inclusion within Experience Feedback
Sarah Fryda, Senior Research Associate, NRC Health
Toya Gorley, Solutions Expert – Experience Customer Success, NRC Health
Camille Jackson, Program Manager, Data Science, NRC Health
More and more, diversity and inclusivity are becoming important drivers of health-system strategy. Organizations across the country are re-evaluating their approaches to diversity and inclusion, in hopes of creating experiences that are truly fair, equitable, and welcoming for everyone. In this webinar, learn three ways organizations can use patient-experience data to create an institutional culture that serves everyone. Participants will learn tactics to: Identify metrics and questions to collect and elevate the foundations of the patient experience. Analyze patient experiences across various roles via natural language processing (NLP) technology and quantified survey feedback. Enhance your organization’s commitment to human understanding through greater insights into all the patients they serve.
Related content
-
Policy & MeasurementPatients’ experiences and satisfaction with health care in the Salah Azaiez Institute of cancer in Tunisia in 2020
Measurement of patient-centered care is a key step to ensure quality of care improvement. The aims of this study were to evaluate the experience of hospitalized patients of Salah Azaiez Institute (SAI) of Cancer of Tunisia in 2020 and to analyze factors associated to the global satisfaction. It was a cross-sectional study. The used questionnaire
Learn more -
Policy & MeasurementModernize the Surveys and Democratize the Data
Explore the third aim in the Policy & Systemic Issues segment of The New Existence: Modernize the Surveys and Democratize the Data.
Learn more -
Policy & MeasurementPatient reported experience in a radiation oncology department
Understanding patient experience is essential to providing high quality, person-centered care. A real-time baseline cross-sectional study was completed to identify gaps in patient experience that can be targeted for quality improvement (QI). This study is part of PROSE (Person-centered Radiation Oncology Service Enhancement), a QI initiative developed to improve patient experience at a tertiary cancer
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Exploring Diversity and Inclusion within Experience Feedback
$49.00
PURCHASE NOW