Exploring Diversity and Inclusion within Experience Feedback
Sarah Fryda, Senior Research Associate, NRC Health
Toya Gorley, Solutions Expert – Experience Customer Success, NRC Health
Camille Jackson, Program Manager, Data Science, NRC Health
More and more, diversity and inclusivity are becoming important drivers of health-system strategy. Organizations across the country are re-evaluating their approaches to diversity and inclusion, in hopes of creating experiences that are truly fair, equitable, and welcoming for everyone. In this webinar, learn three ways organizations can use patient-experience data to create an institutional culture that serves everyone. Participants will learn tactics to: Identify metrics and questions to collect and elevate the foundations of the patient experience. Analyze patient experiences across various roles via natural language processing (NLP) technology and quantified survey feedback. Enhance your organization’s commitment to human understanding through greater insights into all the patients they serve.
Related content
-
Policy & MeasurementUsing Measurement and Metrics to Drive Improvement in Ambulatory Care Environments
Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human experience.
Learn more -
Policy & Measurement | Quality & Clinical ExcellencePX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
Learn more -
Patient Family & Community Engagement | Policy & MeasurementStaffing Patient Advocacy using Outcome Measures
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Exploring Diversity and Inclusion within Experience Feedback
$49.00
PURCHASE NOW