Exploring Diversity and Inclusion within Experience Feedback
Published April 15, 2021
Sarah Fryda, Senior Research Associate, NRC Health
Toya Gorley, Solutions Expert – Experience Customer Success, NRC Health
Camille Jackson, Program Manager, Data Science, NRC Health
More and more, diversity and inclusivity are becoming important drivers of health-system strategy. Organizations across the country are re-evaluating their approaches to diversity and inclusion, in hopes of creating experiences that are truly fair, equitable, and welcoming for everyone. In this webinar, learn three ways organizations can use patient-experience data to create an institutional culture that serves everyone. Participants will learn tactics to: Identify metrics and questions to collect and elevate the foundations of the patient experience. Analyze patient experiences across various roles via natural language processing (NLP) technology and quantified survey feedback. Enhance your organization’s commitment to human understanding through greater insights into all the patients they serve.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events