Exploring the Future of Experience Measurement

Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute

Panelists:
Vishal Bhalla, Chief Experience Officer & VP Operations, Parkland Hospital
Jason Boyd, Principal Advisor Patient Experience, Ministry of Health, Australia Esther Burlingame, Patient Contributor
Dana Gelb Safran, ScD, Senior VP, Well Health Inc. | Associate Professor of Medicine, Tufts University School of Medicine

Before the current health crisis hit, there were conversations already underway that measurement in healthcare needed to change. This has been reflected in healthcare organizations expressing a rapidly increasing desire to have real-time actionable data, survey response rates seeing a consistent decline and new entrants in the space providing innovative solutions. This shifting foundation catalyzed by the moment in which we find ourselves provides the opportunity to look at what measurement can and should ultimately be. Discover the findings of the Beryl Institute paper Exploring the Future of Experience Measurement, which shares the voices of patients and family members, experience leaders and measurement vendors as we look to what measurement can be. This session will share highlights from the paper and bring together a panel of contributors to reflect and engage in conversation on the findings.