Webinar
Showing 209–224 of 580 results
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Culture & Leadership | Policy & Measurement
Global Perspectives on Human Experience: Where we stand and new frontiers
Published April 30, 2024
Complimentary – Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest
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Quality & Clinical Excellence | Staff & Provider Engagement
Good to Great: A Team Approach to Excellence
Published October 10, 2024
In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to
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Patient Family & Community Engagement
Grievance Letter Writing for Healthcare Consumer Advocates
Published March 15, 2016
A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned.
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Culture & Leadership | Patient Family & Community Engagement
Grievance Panels: An Alternative to a Grievance Committee
Published February 21, 2023
During this webinar, you will learn about a new approach to grievance resolution through the use of grievance panels versus a committee. The approach includes key leaders who can make changes within the organization as a result of patient complaints. This new process also provides an opportunity for patients to appeal decisions and responses from
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Staff & Provider Engagement
Growing Compassion In All Corners of Your Life
Published March 16, 2023
Complimentary – If you’re wondering how to sustain your joy and purpose in a world that is experiencing so much turmoil, this webinar is designed for you! This webinar will be grounded in evidence-based understandings of how we can deliver our best in environments that are characterized by high stress levels, complexity and workload. Alongside
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy
Published July 28, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
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Culture & Leadership
Harm from Disrespect: the Neglected Preventable Harm
Published March 10, 2020
Gain a roadmap for building towards a practice of respect that is transferable to other health care settings.
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Culture & Leadership | Innovation & Technology
Harnessing Technology for Patient-Centered Rounding: Trends and Best Practices
Published April 11, 2024
Complimentary – Watch an illuminating journey into the world of rounding technology within healthcare organizations, spotlighting its role in capturing in-the-moment feedback as part of a comprehensive XM (Experience Management) listening strategy. Delve into the latest tech trends, implementation strategies, and patient engagement tips through practical insights and real-world case studies. Don’t miss this opportunity
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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence
Health Equity: The Metronome for Human Centered Care
Published December 17, 2024
Complimentary – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the
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Policy & Measurement
Healthcare is Changing. Why Aren’t Your Patient Experience Scores?
Published February 6, 2020
Learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.
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Environment & Hospitality
Healthcare Linen: The Often-Forgotten Piece of Patient Experience & Infection Prevention
Published September 9, 2021
In healthcare, nothing touches your patient more than linen. And yet linen is not often considered within the patient experience context.
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Patient Family & Community Engagement
Heart to Heart: Co-Designing a Parent Support Program
Published July 21, 2020
Hear how a parent to parent model supporting families who have children with life threatening medical conditions is effective in stress reduction.
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Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
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Staff & Provider Engagement
Helping Physicians Learn Together through Video Simulation, Provider Coaching and Shared Techniques
Published October 8, 2013
This session will help you understand the value of physicians learning from other physicians and appreciate the benefits of experiential learning processes and how these can positively impact physician buy-in and practice change.
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Culture & Leadership
Henry Ford Health System World Class Service Customer Engagement Journey
Published October 29, 2015
Learn various efforts taken around leadership, expectations and accountability to promote world class service and customer engagement through HFHS’s 23,000 employees.
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Infrastructure & Governance
Hidden Opportunities to Design a Better Experience
Published March 3, 2020
Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
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