Webinar

Showing 145–160 of 580 results

Culture & Leadership

Empathy & Connection: Improving Leadership & Volunteer Success

Published January 1, 2010

Understand concepts of empathy and connection, what patients value in today’s new era of healthcare and how volunteers can meet those needs and how to lead with empathy and develop a volunteer program with empathy as a core concept.
Learn more
Culture & Leadership

Empathy as a Breakthrough Approach to Culture Transformation

Published August 30, 2016

Patient Experience Leaders from 3 Memorial Hermann facilities will describe how they launched this approach at individual facilities and then spread throughout the system.
Learn more
Staff & Provider Engagement

Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional

Published March 22, 2018

Empathy must include 3 key elements to be interpreted positively. During this session you won’t only learn, but will apply the 3 elements of empathy.
Learn more
Staff & Provider Engagement

Empathy: Connecting in Suffering

Published November 28, 2017

Articulate the meaning of suffering, and explore why we as caregivers are so afraid of it!
Learn more
Staff & Provider Engagement

Employee Culture: Engaging with the New Generation

Published October 25, 2016

Understand the impact of social media, gamification and pop culture on employee engagement and how to gain staff level engagement/buy-in to make “change” more fun.
Learn more
Infrastructure & Governance

Employee Engagement: A Central Driver in Your Patient Experience Efforts

Published April 1, 2017

Learn what organizations are doing to support all who work in healthcare deliver the best to their patients, families and each other.
Learn more
Staff & Provider Engagement

Employee Engagement: We are ALL Patient Advocates!

Published August 13, 2015

Inspire all caregivers to think beyond their job titles and embrace their role as patient advocates.
Learn more
Staff & Provider Engagement

Employees as Change Agents in Process Improvement

Published February 4, 2013

How do your employees help you gain insight into improving the patient experience?
Learn more
Patient Family & Community Engagement | Quality & Clinical Excellence

Empowering Families in the NICU: The Transformative Impact of Family Integrated Care

Published January 23, 2024
Family Integrated Care (FIC) is a transformative approach in neonatal and pediatric units, redefining the landscape of family-centered healthcare. This webinar focuses on the importance of FIC for hospitalized infants, children, and their families. FIC recognizes the integral role of families and encourages their active participation in all aspects of their child’s care, transforming them
Learn more
Culture & Leadership | Quality & Clinical Excellence

Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients

Published August 27, 2024
Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
Learn more
Staff & Provider Engagement

Empowering Managers & Leaders with the Educational and Assessment Tools to Improve the Patient Experience

Published February 4, 2013

Explore the successful outcomes of the results at Hackensack UMC in an effort to empower managers with employee educational and assessment tools.
Learn more
Staff & Provider Engagement

ENCORE: Secrets to Showstopping Patient Experience

Published February 21, 2012

Draw a 6-point comparison between what is demanded of healthcare providers and Broadway actors. The stages may be drastically different, but how we go about creating “encore performances” is strikingly similar.
Learn more
Infrastructure & Governance

Encore! Encore! Transforming Volunteer Orientation from Traditional to Buzzworthy

Published January 1, 2010

Adapt required learning material into more entertaining, more satisfying, and better retained lessons.
Learn more
Policy & Measurement

Engage in the Global Experience Measure Inquiry

Published October 8, 2024

In recent years, the Global Experience Measure (GXM) effort at the Institute has brought together over 1,000 member voices from our global community. Driven by feedback from our Global Council and inspired by a PXJ article, Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, this effort has led
Learn more
Culture & Leadership

Engaging C-Suite in the Patient Experience

Published September 12, 2017

How do Patient Experience Leaders and CEOs appropriately challenge and engage C-Suite to place patient experience at the top of their priority list?
Learn more
Patient Family & Community Engagement

Engaging Children and Youth in Healthcare: A Developmental Approach

Published September 30, 2025

Current efforts to engage children and youth in hospital care lack a formal framework and engagement programs often rely solely on caregivers and guardians as proxies, overlooking their direct input. This presentation emphasizes the importance of involving children and youth directly in healthcare decisions, advocating for their lived experiences alongside those of caregivers. Attendees will
Learn more