Family and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites
Natasha Curtis, MA, CHI, Language Access Services Consultant, Interpreter and Trainer, Lingua Nexus, LLC
This presentation will explore the main ingredients of an effectual hospital-based Language Access Program that targets communication and cultural competence as two decisive elements that influence diverse patient experience and choice, as well as impacts safety and cost of care. Practical and easy-to-implement tips will provide participants with feasible action steps.
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider EngagementElevating Experience
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
Learn more -
Culture & LeadershipCreating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
Learn more -
Culture & Leadership | Staff & Provider EngagementThe “Why” Behind Empowering Leaders and Staff
Patient Experience has become such a data driven field that as a health system we realized we were losing the fundamentals of what Patient Experience should be about. Over the past 2 years, as a patient experience team, we have changed our coaching and training efforts to be based upon the “Why” instead of the
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Family and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites
$49.00
PURCHASE NOW