Framing the Field of Patient Experience

Jason A. Wolf, Ph.D., President, The Beryl Institute

In recent years the concept of patient experience moved from the fringes of the healthcare conversation to the heart of all healthcare encompasses. Challenged by some as a fad, even in the face of emerging policy and growing financial implications, a shifting consumer mindset and a growing global movement of professionals committed to experience excellence converged to set the foundation for the framing of patient experience as a true field of practice. Join us in learning about the critical elements framing patient experience as a field, the key areas of strategic focus that help us to move the experience conversation forward and answer the call to action, identifying what we can do as individuals, organizations and as a healthcare system overall, to refocus the heart of healthcare.