Exploring the Foundational Frameworks to Build a Strategy for Experience Excellence
Published January 25, 2022
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Watch this webinar for an interactive conversation on three community-developed frameworks shaping a comprehensive path to experience excellence. This webinar will review key components of each model and highlight associated actions and resources to support the development of your experience strategy. Whether you are just getting started or are established in your experience efforts, this session will share tools and resources to assess your progress and support your journey to transform the human experience in healthcare.
Related content
-
Culture & Leadership
No Time to be Timid: Making the Financial Case for PX professionals
Published September 21, 2025
J.R. Labbe, CEC Co-Founder, CCO, Executive Coach CSE Leadership, LLC Nicole Kirchhoffer DNP, MS, RN, CEN, CPXP, FPCC, NEA-BC Patient Experience Officer / Assistant Vice President Maimonides Medical Center Lara Burnside, MHA, CEC Co-Founder, CXO, Executive Coach CSE Leadership A July 2025 article by Kristin Kuchno, published by Becker’s Hospital Review, targets Chief Experience Officers as being
Learn more -
Culture & Leadership
Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
Published October 3, 2025
In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how
Learn more -
Infrastructure & Governance
Beyond the Clock: Improving the Human Experience of Waiting in Healthcare
Published June 24, 2026
This white paper examines one of healthcare’s most persistent challenges: waiting. Grounded in insights from our Community Council and healthcare leaders from around the world, this report reveals the innovative ways organizations are addressing the experience of waiting. The findings suggest that organizations making the greatest progress are those reframing wait times through two interconnected
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Exploring the Foundational Frameworks to Build a Strategy for Experience Excellence