Culture & Leadership | Infrastructure & Governance | Supporting the Workforce

Experience Management Everywhere

Published May 15, 2025

a headshot of Toya Gorley, webinar speaker on experience management, is overlaid atop an image of someone working at a laptop with the beryl institute logo on the screen; text at the bottom of the image reads webinar
a headshot of Toya Gorley, webinar speaker on experience management, is overlaid atop an image of someone working at a laptop with the beryl institute logo on the screen; text at the bottom of the image reads webinar
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Complimentary – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this session to hear specific strategies to instill a culture of ownership and accountability throughout your organization.

Speaker: Toya Gorley, MBA | Improvement Advisor, NRC Health

Learning Objectives:
-Describe current challenges facing healthcare today.
-Define clarity and ownership.
-Assess actions to re-imagine patient experience teams.

*PX Marketplace webinars are complimentary. 

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