Webinar
Showing 129–144 of 580 results
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Patient Family & Community Engagement
Disruptive Behavior
Published January 1, 2013
Walk through a best practice which demonstrates an effective protocol for managing disruptive behavior among patients and families.
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Policy & Measurement
Driving Better Real-World and Evidence-based Policy Outcomes Through Patient + Public Experience
Published June 8, 2021
Join a leadership discussion around how federal agencies are using innovative technology to more effectively and urgently address current and systemic health challenges in the pandemic and beyond.
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Culture & Leadership
Driving Results Through Interdisciplinary Leadership Skills
Published June 13, 2017
A large health system in the southwest has been able to reduce leadership variance and drive employee and patient engagement by implementing interdisciplinary leadership skills simulation.
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Patient Family & Community Engagement
Driving System Change through a Patient and Family Advisory Council
Published August 20, 2013
To support the cancer patient journey, the creation of a Patient and Family Advisory Council (PFAC) within Cancer Care Ontario (CCO) has ensured a consistent and standardized approach for all divisions/programs involved in patient engagement.
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Culture & Leadership | Innovation & Technology | Staff & Provider Engagement
Ease, Care, and Access: The Business Impact of Experience Transformation
Published September 20, 2022
Learn how organizations are leveraging advanced machine learning and AI listening technologies to transform operations, enable empathy at scale, and articulate the ever-elusive ROI in financial, experiential, and operational terms.
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Culture & Leadership | Infrastructure & Governance
ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
Published September 11, 2025
The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for negative experiences. The PN customizes interventions and ensures patients understand their care
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Infrastructure & Governance
Effective Ambulatory Quality Initiative Improves Patient Experience
Published January 19, 2021
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Effectively Leveraging Patient Comments for Strategic Improvement
Published August 1, 2023
During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Elevating Experience
Published August 17, 2023
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
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Culture & Leadership
Elevating the Human Experience in the Face of COVID-19
Published April 2, 2020
How do we begin to think ahead to rebuilding together?
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Patient Family & Community Engagement
Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care
Published September 1, 2020
Explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital,
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Patient Family & Community Engagement
Embracing Consumerism by Bridging PFACs and Huddles to Improve PX
Published February 25, 2020
Learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.
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Policy & Measurement
Embracing Transparency in Patient Experience Reporting
Published February 7, 2017
Learn about organization’s journey in implementing transparency in patient experience reporting.
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Culture & Leadership
Emory Clinic’s Patient Satisfaction Success Story: Accelerating PX
Published October 6, 2015
Learn unique approaches to the following all related to medical practice: new service roles and responsibilities, engaging physicians, volunteer usage, service coaching and training and best practices in patient advocacy.
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Infrastructure & Governance
Empathic Approaches to Writing Meaningful Grievance Letters
Published November 13, 2018
Learn approaches to writing patient-centered letters in response to grievances received.
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