Disruptive Behavior

Society for Healthcare Consumer Advocacy Faculty Member Kate Clarke, Manager of Patient Relations & Interpreter Services, Cadence Health

As healthcare professionals, we frequently encounter patients and families under the most stressful and vulnerable of circumstances. Unfortunately, in today’s environment, we are seeing an increase in demanding, abusive, and at times threatening behaviors from patients and families. This presentation will walk through a best practice which demonstrates an effective protocol for managing disruptive behavior among patients and families.